Frequently Asked Questions
1. How do I schedule an appointment?
To schedule an appointment, you can either call or text me directly at 850.739.2812 or use the contact form on the Contact Us page. I will get back to you as soon as possible to arrange a convenient time. If you are a current client, you can also send a message via the client portal.
2. What types of therapy do you offer?
I offer a range of therapeutic services for individuals (age 6+), couples and families, including:
Individual Therapy may include therapeutic approaches such as, EMDR, CBT, ACT, DBT, and Solution-Focused therapy to help with issues like depression, anxiety, trauma, and interpersonal relationships.
Couples Therapy, focused on enhancing communication and resolving conflicts through tailored interventions.
Group Therapy is offered in 90-minute sessions for $40 per person, providing a supportive community environment on topics such as relationship building and stress management.
3. What are your session fees and payment options?
Individual Therapy: $140 per hour
Couples Therapy: $160 per hour
Group Therapy: $40 per person
Payment is due at the time of service. I accept cash, check, and major credit cards, as well as electronic methods such as, Venmo, Zelle, Ivy Pay, and PayPal.
4. Do you offer a sliding scale for fees?
Yes, I believe in making mental health care accessible. If the standard rates are not feasible for you, please contact me to discuss sliding scale options.
5. What insurance plans do you accept, and do you provide reimbursement support?
I accept Capital Health Plan insurance. All other payments are cash pay, but if you want assistance submitting claims to your insurance provider for reimbursement, I’m here to help. Please reach out for more details.
6. Do you offer any free consultations?
Yes, I offer a free 15-minute phone consultation to assess your needs and discuss how we might work together. During this time, we can address any initial questions you may have about the therapy process.
7. What can I expect during the initial session?
The first session, also known as an intake session, is usually about understanding your needs, background, and what you hope to achieve through therapy. It’s an opportunity to build rapport and set the groundwork for your ongoing therapy journey.
8. How long is a typical therapy session?
Individual and couples therapy sessions are typically 50 to 60 minutes long. Group therapy sessions last 90 minutes.
9. What if I need to cancel or reschedule my appointment?
If you need to cancel or reschedule, please notify me at least 24 hours in advance. This allows time to offer the appointment slot to another client. Late cancellations or no-shows may incur a fee.
10. How can I contact you if I have more questions?
Feel free to contact me via phone at 850.739.2812 or email me at charity@hopeconnection.net. I’ll be happy to provide further information.